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This textbook introduces the reader to what Emotional Intelligence is and how they can improve their own.
Creative Problem Solving
This book debunks the perceived mysteries and complexities of creativity and problem solving.
Dealing with Conflict and Complaints
Not many people like to deal with conflict, do you? Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
The Art of Problem Solving
Learn 7 step-by-step techniques and time-tested methods to tackle even the most complex problems, avoid costly mistakes and become a confident decision maker with The Art of Problem Solving.
Conflict, Discipline & Grievance
Managers should know how to handle different conflict situations in a satisfactory conciliatory manner. Conflict can be interpersonal, group or organisational.
The Performance Management Journey
Performance management is not an isolated event. It’s an ongoing activity throughout employment. This book runs through employment events, looking at how they link to the management of your employees.
Negotiation & Assertiveness
Practicing good negotiation and Assertiveness skills is the sign of a good manager. Managers spend a significant proportion of their time negotiating with stakeholders. Assertive managers know their
Human Resource Management
This book is an attempt to provide an insight into the various elements which constitute Human Resource Management.
Meetings, Selection & Appraisal Interviews
Managers spend a good deal of time organizing meetings. They need to acquire effective meeting skills. A selection interview assesses a candidate’s suitability for a particular job. Performance app
Numerical Analysis in HRM
‘Numerical Analysis in HRM’ guides HRM students into effective quantitative research. This book describes how to tackle concepts like hypothesis testing, t-and z-tests, chi-square and ANOVA tests.
The main topics in this book such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, business ethics, trust and flowcharting
Project Management for the accidental manager
Project management has been emerging globally as an essential and strategic function for organizations of all types and sectors.
Recruitment and Selection
In this eBook, you’ll discover a wide range of skills and techniques that will help you master the selection process.
This tool kit contains a methodology and questionnaires to support you in improving your workplace wellness.
Strategic Communications in the Digital Age
Is it possible to fully avoid the Internet these days? Is it possible to hide ourselves, our privacy and our lives from digital communications?
Hidden Communication Skills Revealed!
Stand out from the crowd by practising your hidden communications skills!
Future Performance Measurements in the Age of AI
Practical guidelines for measurements and ethics are discussed. Each chapter ends with thinking questions and a small business case.
Managing human resource learning for innovation
Managing human resource learning for innovation develops a systemic understanding of building innovative capabilities by organizing learning and utilizing human resource knowledge in firms.
How to Evaluate Performance
This eBook describes how to collect, evaluate and record comprehensive high-quality performance data during the appraisal cycle.
Skilled people are the core of a successful business. This practical book reveals how leading companies tackle retention and gives you five proven methods to inspire the best talent to stay with you.
The successful completion of a change project is an indicator for the professionalism of a company.
Originally, an icebreaker was used at the start of a training course to “break the ice” between people who were out of their normal workplace environment and perhaps feeling nervous and apprehensive.
Setting Your Vision And Defining Your Goals
This book will guide individuals and business owners alike through the process of establishing a personal mission statement that helps provide clarity and a sense of purpose.
Personal Leadership - The 7 Leadership Levels
A guide and exercise book for those of you who want more self-awareness. Use yourself as the management tool - and become a leader in your own life.
Agile Teams - Improvement Tools and Exercises
This book contains a set of tools and techniques to help Scrum Masters, facilitators, Agile Coaches and Agile practitioners to help Agile teams improve continuously.
The Secrets to Workshop Success
The Secrets of Workshop Success eBook is a must read for everyone who is considering presenting a workshop, seminar or training.
Coaching Tools and Techniques for Managers
More and more organisations are turning to coaching to develop people. This book is for managers who want to learn to use powerful coaching tools to support and challenge their teams to greatness.
This eBook describes ten popular contemporary leadership models.
Become the leader you are
‘Become the Leader You Are: Self-Leadership through Executive Coaching’ is a mini-manual for high-quality leadership, self-leadership and self-coaching. Each chapter gives insight and practical tips.
The 4th Industrial Revolution & the Future of Jobs
Disruptive technologies have a huge impact on the future of work. Many jobs will become automated and a lot of new and very different jobs will be created. Are you ready for a new job or career?
Being Manager, Leader and Coach
A practical book that covers several areas where the new or less experienced manager might have questions and need some guidance. A book where you will find a lot of useful tips, tools and exercises.
Strategic Procurement Management
Providing an overview of current best practice, Strategic Procurement Management is the perfect guide to boosting the health and wealth of an organisation by unlocking the potential of your suppliers.
Managing the Human Resource in the 21st century
This study guide provides an overview of the most important topics and current debates covered in Human Resource Management (HRM) field.
Staying Relevant in The Workplace
This eBook is written by the Global Chief Learning Officer at McKinsey & Co. In this book, he outlines 6 L&D practices for creating a continuous learning mindset in your company.
This eBook describes the ten most popular contemporary leadership theories and models.
The Power of Coaching
When global leaders like Eric Schmidt, Chairman and CEO of Google, states getting a coach was "The best advice I ever got", you know coaching isn't going away any time soon.
Developing your Inner Coach
Develop your Inner Coach is a practical yet thought provoking book, enabling you to change your inner critic into a positive partner that lets you be at your best, and say yes to opportunities.
Understanding the PMBOK Guide
What is this thing called the PMBOK Guide? Have you ever tried to understand it in a short time, and failed?
PMBOK® Guide: Part 2
This book offers numerous suggestions on how to improve the guide. Topics include fixing errors, closing gaps, clarifying inconsistencies and suggestions for new chapters.
Project Management: the CAM2P™ Model
This is the last book in a 4-volume series on project management and The Customizable and Adaptable Methodology for Managing Projects™ (CAM2P™).
PMBOK® Guide: Part 1
The PMBOK® Guide – Current Reality, is part of a 2-book series on transforming this leading guide from a theoretical state into a practical approach that helps practitioners learn how to apply it.
A Practical Guide to a Productive Day and Life
This book will make you discover several productivity tools that will help in boosting your productivity. You will learn to use these tools and strategies to set, manage and keep an eye on your goals.
This textbook introduces the reader to the different approaches and schools within strategic thinking as well as the tools used to investigate the strategic environment surrounding a business.
Every project and as a consequence every project manager has to deal with different targets, different environments and, last but not least, with different people.
How to build a subscription business
The book contains many examples and 40 cases of successful subscription businesses from around the World.
Conducting Transatlantic Business
This book describes the law in a cultural perspective to make you aware of some very important distinctions when conducting business across the Atlantic.
Applied Research in HRM
'Applied Research in HRM' guides HRM students them into effective qualitative research covering research objective, literature review, questionnaire design and presentation of findings.
Strategic Management of Human Capital
This book will give practical insights to help employers gain enduring competitive advantage in the global competition for talent.
Corporate Governance and International Business
It is clearly accepted that good governance is fundamental to the successfully continuing operating of any organisation.
21st Century Corporate Learning & Development
This eBook is written by the Global Chief Learning Officer at McKinsey. Read his thoughts on the newest practices in corporate learning & development.
Project Leadership - Step by Step
This is Volume I of two books on how to master Small- and Medium-Sized Projects - SMPs.
Project Leadership - Step by Step
This is Volume II of two books on how to master Small- and Medium-Sized Projects - SMPs.
Negotiate at home and abroad
Win-Win? This shows you how it works – especially across culture gaps that can spoil deals or relationships. Design and drive a gentle but dynamic process, using empathy and influence.
How to deal with your manager
This book is an attempt to give an insight into the behaviour of managers, and provides guidelines how to understand the role of your manager so that you may deal with him/her to your advantage.
How to Develop Emotional Intelligence
This eBook will help you to develop your own and your team's collaborative working skills.
Successful Coaching Skills and Models
This eBook describes the seven key skills that are needed for successful coaching and explains how to use coaching models; including GROW based and solution focused coaching.
This textbook introduces the reader to what being an effective leader is all about.
Contract Lifecycle Management
This book takes the lifecycle of a purchase from initial concept to final end of contract and places each stage in relation to the strategic and operational choices offered to managers.
Leading From The Middle
A key resource for aspiring leaders, it contains learning exercises and information for middle managers who want to increase their influence. Relevant to all sectors.
Voices from the Middle
This book presents a well argued case for developing middle managers and offers both case studies and practical guidance for established and aspiring leaders and postgraduate students.
This book is a collection of 500-word essays on a variety of business and management topics and is a companion to "Management Briefs: Management and Leadership Theory Made Simple.
ABC of sustainable development
This book, lucid and reader-friendly, is a modest effort to provide food for thought about sustainability...and then hopefully, purposeful action.
The Myths and Realities of Teamwork
The book focuses on the key milestones that mark a team’s journey to high performance, without being naïve to the challenges and the pitfalls; hence the title The Myths and Realities of Teamwork.
This book is about how has managed to create one of the most successful and inspirational subscription business by changing not only how we purchase, but also why and when we purchase.
The Essence of Project Management
This book "cuts through the muck" of endless Project Management Books with carefully picked "Golden Nuggets" of information from the author´s own knowledge and experience.
A practical guide to creative problem solving
Everything in this book is practical, not theoretical. All of the exercises and tools can be used time after time, by yourself and with others, to solve problems creatively and effectively.
Coaching and Mentoring
This textbook introduces the reader to what being an outstanding coach is all about.
Corporate Social Responsibility: Part III
Corporate Social Responsibility: Part III is one of the great eBooks available to download from our website.
Corporate Governance and Risk Management
It is clearly accepted that good governance is fundamental to the successfully continuing operating of any organisation.
Internal Communication Management
Why is internal communication important and what are the advantages that it can determine for an organization?
Managing a budget can be a very challenging activity! There are always pressures on expenditure and in today’s economic climate there is the need to “do more for less” in terms of costs are concerned.
What do Organisations look like?
Organisations can be bewildering. So can management. This accessible online book tries to sort out some of the simple aspects of both while preserving some of the best academic thinking.
Psychologically Safe Workplaces: Utopia Revisited
The book is a journey through human progress focusing on the construct of psychologically safe workplaces which has re-emerged recently.
Explore the advantages of choosing a blended learning approach to training and how to introduce it for the maximum benefit of both your organisation and your learners.
Conquering UK Employment Law – Redundancy
This informative and easy to follow book, written for managers in small to medium sized companies, is packed with helpful advice and tips on both the law and the practical side of redundancy handling.
Emotional intelligence for leaders
Dealing skilfully with emotion is a vital part of any leader’s repertoire. This practical guide shows you how to awaken and develop your Emotional Intelligence for everyday use.
Interpersonal Relationships & Communications
Practising good interpersonal and communications skills is the sign of a good manager.
The Art of Addressing Situations In The Moment
Being able to speak up to situations in real time is one of the most important skill sets you could learn. What if you could respond professionally, clearly, and concisely so that your words counted?
M&A Due Diligence
The effectiveness of the HR function is put at test in times of transformation, and mostly during mergers and acquisitions. This is a step-by-step guide to make the HR due diligence process simple.
Part I of An Introduction to Game Theory gives a thorough presentation of the non-cooperative theory. Knowledge of Mathematics corresponding to one semester of university studies is required.
How to start the Ultimate Online Business
Thinking of starting a business? Have a PC, Internet connection, and a dream? The web has made creating a company easier than ever. Turn your big idea into big bucks with this easy how-to-guide.
This book is based on the experiences of a large number of successful IT managers.
Understanding Social Media
Social Media is the buzz about town. Almost everyone with internet access is using social media in some form or the other.
Training skills are essential in the modern business organisation. Instead of seeing training as a reward or punishment, today’s savvy businesses know that training is an absolutely vital function.
Understanding Personality Types
After reading this eBook, you will have the means to totally change the way you manage others.
Risk Management Made Easy
This book differs from most other risk management books - and it’s not nearly as dull!
Sports Development, Law And Commercialization
This book is ideal for sports managers, administrators and sports organisers running a sports club or institution.
Managing Quality in The 21st Century
This study guide is designed to give a coherent view of the underlying principles quality management, and how these relate to practical application.
Managing Projects: Challenges and methods
This eBook is the first part of a four-part Series on project management.
Strategic Debtor Management and Terms of Sale
This book critically evaluates the strategic financial and marketing significance of credit terms management.
High-impact interpersonal skills
This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful.
Sport Organisation and Administration
This book begins with a discussion on what a sport organization is. The reader will develop an understanding of the different types of structures in a sport club.
Communication in the CSR Context
This book is an attempt to shed light on the communication process in the CSR context and to establish the link between the communication tools to be used and the engagement process to be developed.
Coaching Skills for Managers
This book is a very gentle introduction to coaching, written particularly for new managers and supervisors who wish to introduce coaching tools and techniques into their skillset.